(this will let you see the username of the logged in user) Open the Applications/Utilities/Terminal application and type the following commands: Email us the information along with full-screen screenshots of any errors to to open a support ticket. The names of these entries will vary depending on the software that you are using to do your remote sessions.įinally, if the FUSE errors persist, please follow the steps below to troubleshoot and collect debugging information. You need to make sure that the word "Allow" appears next to any items relating to emulation software gestures and remote sessions in the System Preferences->Security & Privacy on your Mac. This happens because remote session software emulates mouse-clicks/keyboard interactions, and the Mac OS blocks such emulated user-interactions. Some users have also reported FUSE errors while using a Mac through a remote session. The CentreStack Mac Client relies on FUSE to mount the cloud drive among other things. FUSE (Filesystem in Userspace) is an open-source software interface that extends the file handling capabilities of the Mac OS, with support for NTFS and many other file systems. Under the Privacy tab, make sure that anything labeled with the words " Cloud Drive", " Gladinet", and/or " FUSE" are allowed to run without restrictions. If rebooting doesn't solve the issue, then you should check the System Preferences->Security & Privacy on your Mac. Simply reboot the Mac and try to open the Cloud Drive again. If you are getting the error right after the installation of the Mac Client, the FUSE error may go away after a reboot of the computer. The proper way to get the Mac Client that is designed for your CentreStack is to sign in on the web portal, then access the downloads page from the user menu on the top-right of the screen. May need to upgrade CentreStack to the latest release, to get latest Mac client. Mac Client is included in CentreStack installation. This article also applies to Mojave (10.14) and High Sierra (10.13).įirst, make sure the Mac Client is the highest version that is available for your CentreStack. If your cloud drive does not mount properly on MacOS and gives you an error similar to the following image, the most likely reason is the Mac OS increased security protocols that were introduced with Catalina (10.15). The article here doesn't apply to the new Mac clients anymore. If you are self hosted Centrestack user, please ask your admin to upgrade to latest Centrestack release, which includes the new Mac client. The new Mac client does not use FUSE anymore.
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